Official Policy

Privacy Policy limo55 — Protecting Your Personal Data

Your privacy is our priority. This document explains in detail how limo55 collects, uses, stores, and protects your personal information as a player on our platform.

Updated: January 2026

limo55's Commitment: We do not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent. All information you provide is used solely to manage your account and enhance your gaming experience on the limo55 platform.

1

Introduction & Scope of Privacy Policy

This Privacy Policy is issued by limo55 and applies to all users who access or use the limo55 platform, including the official website at limo55.onl, the mobile app for Android and iOS, and all related services we provide.

As a digital entertainment platform serving players in Malaysia, limo55 understands that your trust is the most valuable asset we hold. This Privacy Policy is designed to ensure you fully understand how your personal data is handled — from the point of collection through to storage and, where applicable, deletion.

This policy should be read together with Terms and Conditions limo55. By registering and using our platform, you agree to the data handling practices described in this document. If you do not agree, please discontinue use of the platform and contact us to close your account.

2

Types of Personal Data We Collect

Limo55 collects various categories of information depending on the nature of your interaction with our platform. Below is a detailed overview of the data we may collect:

Data Category Example Information Requirements
Personal Identity Full name, ID card number, date of birth, gender Required (KYC)
Contact Information Phone number, email address, mailing address Required
Financial Data Bank account number, bank name, transaction history Required
Technical Data IP address, browser type, operating system, device access timestamp Automatic
Game Data Betting history, wins, losses, game preferences Automatic
Device Data Device model, unique device ID, mobile operating system Automatic
Cookies & Tracking Session cookies, preference cookies, usage analytics data Preferences

Sensitive Data: limo55 does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless required by law or specific compliance obligations, of which you will be informed in advance.

The KYC (Know Your Customer) process is required to verify your identity before withdrawals can be processed. Submitted documents — such as a copy of your ID card or passport — are stored securely and are not shared except where required by legal compliance obligations.

3

How We Use Your Data

Every piece of information we collect is used for a clear and lawful purpose. limo55 does not use your data arbitrarily — every use has a specific and proportionate purpose.

  • Account Management: To create, verify, and maintain your player account on the limo55 platform, including the registration process, secure login, and account recovery.
  • Transaction Processing: To accurately and securely process deposits, withdrawals, and all financial transactions carried out through our platform.
  • KYC Verification & Compliance: To meet legal requirements related to anti-money laundering (AML) compliance and customer identification obligations.
  • Customer Support: To provide effective assistance via live chat, resolve complaints, and accurately answer your enquiries based on your account records.
  • Platform Security: To detect and prevent fraudulent activity, unauthorised access, bonus abuse, and other security threats to your account and our platform.
  • Experience Personalisation: To recommend games, promotions, and content that are relevant based on your gaming habits and preferences.
  • Service Communications: To send important account notifications, the latest promotions, and policy updates through your preferred communication channels.
  • Analytics & Improvement: To understand how players interact with the platform for the purpose of continuously improving the user experience.

All data processing is carried out on the basis of contractual necessity, legal obligation, limo55's legitimate interests, or your explicit consent. You may withdraw your consent at any time by contacting our support team.

4

Information Sharing & Disclosure

Limo55 does not sell your personal data to any third party. However, there are certain situations where limited and controlled data sharing is necessary to operate our services:

  • Payment Providers: Required transaction information is shared with trusted payment providers — such as FPX processors, Touch 'n Go eWallet, and GrabPay — solely for the purpose of processing your deposits and withdrawals.
  • Game Providers: Required game session data is shared with licensed game providers such as Pragmatic Play, PG Soft, and Jili Games to ensure a smooth gaming experience for you.
  • Technical Service Providers: We work with selected cloud, analytics, and cybersecurity service providers who are bound by strict confidentiality agreements with us.
  • Legal Requirements: limo55 will disclose required information to the relevant authorities where mandated by court order, criminal investigation, or legal compliance requirements.
  • limo55's Rights Protection: Data may be shared to protect the rights, property, and security of limo55, our players, or the public against fraud and security threats.

All third parties with whom we share data are bound by strict data protection agreements. They are only permitted to use your data for specified purposes and are not allowed to use it for marketing or any other purpose without limo55's authorisation.

5

Data Security & Technical Protection

Protecting your personal data is a responsibility we take seriously. limo55 implements multiple layers of technical and organisational security to ensure your data is always protected from unauthorised access, breaches, or misuse.

Technical Security Measures:

  • 256-bit SSL Encryption: All data transmitted between your device and limo55 servers is protected with industry-grade encryption equivalent to that used by leading banking institutions.
  • Encryption of Stored Data: Sensitive data such as financial information and KYC documents are stored in encrypted format on strictly access-controlled servers.
  • Two-Factor Authentication (2FA): An additional layer of protection is available for all player accounts to prevent unauthorised access even if your password has been compromised.
  • 24/7 Monitoring: Automated monitoring systems operate around the clock to detect suspicious activity, intrusion attempts, and unusual transaction patterns.
  • Internal Access Controls: Only limo55 staff with legitimate business needs are permitted to access player personal data, and all access is recorded for audit purposes.
  • Regular Security Audits: Our platform undergoes regular security assessments by independent cybersecurity experts to identify and address potential vulnerabilities.

While limo55 takes all reasonable precautions, no digital security system can be guaranteed 100% secure. We encourage you to play your part in protecting your account by using a strong password and never sharing your login credentials with anyone.

6

Cookies, Analytics & Tracking Technologies

Limo55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential Cookies: Required for core platform functions — such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
  • Preference Cookies: Saves your preferences such as interface language, theme, and display settings for a seamless return experience.
  • Analytics Cookies: Helps us understand how users interact with the platform — most visited pages, time spent, and navigation patterns — for improvement purposes.
  • Marketing Cookies: Used to display relevant promotions and measure the effectiveness of our marketing campaigns. You may opt out of this type of cookie.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or your experience on the limo55 platform.

The limo55 mobile app uses cookie-equivalent technologies for the same purposes. Analytics data collected is aggregated and does not identify you individually in our internal reports.

7

Your Rights as a Data Subject

As a limo55 user, you have clear rights regarding your personal data. limo55 is committed to facilitating the exercise of these rights within a reasonable timeframe:

Right to Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or incomplete personal data in our records.

Right to Erasure

Under certain circumstances, you may request the deletion of your data, subject to our legal obligations.

Right to Restriction

You may request that we restrict the processing of your data in certain circumstances while a complaint is being investigated.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another provider.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

To submit any request relating to your data rights, please contact the limo55 support team via in-platform live chat or by email. We will process your request within 30 business days. In complex cases, this period may be extended with prior notice to you.

8

Data Retention Period

Limo55 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations. The following are our general data retention guidelines:

  • Active Account Data: Retained for the duration your account remains active on the limo55 platform and updated on an ongoing basis.
  • KYC & Verification Data: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering compliance requirements.
  • Financial Transaction Records: Retained for 7 years in accordance with applicable accounting and tax legal requirements.
  • Security Logs: Retained for 12 months for security incident investigation and fraud detection purposes.
  • Game Data: Retained for 2 years for dispute resolution and responsible gaming behaviour analysis.
  • Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the designated retention period has elapsed, your data will be securely deleted or converted to an anonymised format in accordance with limo55's standard procedures.

9

Changes to This Privacy Policy

Limo55 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to the services we offer players.

When significant changes occur, we will notify users through:

  • In-account notifications on your limo55 account upon login
  • Email to the address registered to your account
  • Updates to this Privacy Policy page with a clearly stated new effective date

Continued use of the limo55 platform after the stated effective date constitutes your acceptance of the amended Privacy Policy. It is your responsibility to review this page periodically.

This Privacy Policy takes effect on January 2026. Previous versions are available upon request from our support team for reference purposes.

10

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how limo55 handles your personal data, our privacy team is ready to assist. We value your feedback as it helps us continuously improve our data protection practices.

You can reach us through the following methods:

  • Live Chat: Via the chat icon within the limo55 platform — the fastest way to get an immediate response from our team.
  • Email: Submit your written enquiry to [email protected] — we will respond within 24 business hours.

For data protection complaints that cannot be resolved through the channels above, you have the right to refer the matter to the relevant data protection supervisory authority in Malaysia.

Limo55 is committed to responding to all privacy-related enquiries within 1–3 business days. For more complex data rights requests, we will provide a more specific timeframe in our first response to you.

6 Ways limo55 Protects Your Personal Data

We don't just write policies — we implement concrete technologies and procedures to ensure your privacy is protected at all times.

256-bit SSL Encryption

All data transmitted between your device and limo55 servers is protected with bank-grade encryption. No third party can intercept or read your information while in transit.

Two-Factor Authentication

An extra layer of protection via 2FA keeps your account secure even if your password is compromised. Enable 2FA in your account settings today.

No Data Sales Policy

Limo55 has never and will never sell, rent, or trade your personal data to advertisers or third-party marketing companies for commercial gain.

Encrypted & Secure Servers

Sensitive data such as KYC information and financial details are stored on encrypted servers with layered access controls permitting only authorised personnel.

Real-Time Threat Monitoring

Our AI system monitors account activity around the clock to detect suspicious patterns, unauthorised login attempts, and potential fraud before it affects you.

Strict Internal Access Controls

Only limo55 staff with legitimate business needs are permitted to view player data. All access is logged and periodically reviewed by our internal security team.

Play With Confidence, Your Data Is Always Safe

Thousands of Malaysian players trust limo55 every day — not only for our premium game collection, but because they know their personal data is handled with full responsibility and integrity.

SSL
256-bit Encryption
2FA
Two-Factor Authentication
KYC
Identity Verification
24/7
Active Monitoring
Bahasa Melayu